/cdn.vox-cdn.com/uploads/chorus_image/image/45503536/74340015.0.jpg)
The Utah Jazz have long held onto their "only game in town" status for over three decades. Minor leagues (like the literal minor league baseball team, or the figurative minor league, like MLS soccer) and college sports have eaten away into what once looked like a monolithic Jazzland. Or at least that's what the raw data from UtahPolicy.com, a local think tank, may suggest.
Yes, the Jazz still maintain themselves as the majority professional basketball team that the survey responders (n = 402) liked the most; but are in an near even split between the University of Utah and BYU football programs for their favorite sports team. Utah fans have options now, and among the sports fans the Jazz are (overall) #2. That must be a hard pill to swallow for the only professional team in the region, one where professional marketing departments are losing to amateur athletics.
Not being a Utah resident / mountain region guy, I'm going to bow out of this discussion. But I will post a whole bunch of Marketing tweets that MyLo sent out today -- which he may comment on at large at a later day. And yes, The Shums will be there to anchor this entire situation tomorrow in the way only someone with his wit and handle of prose can.
But before we get to tomorrow let's deal with today. Spencer Ryan Hall brought this to the attention of the internet. And then Mychal, an MBA student who is waay-deep into marketing right now, had an amazing rant.
Interesting Dan Jones poll about sports in Utah: UofU football > Jazz > BYU football > RSL. h/t @JJSportsBeat pic.twitter.com/1XEbVf7Bhd
— Spencer Ryan Hall (@saltcityhoops) January 20, 2015
@chang_max Is there a breakdown of age though for each answer?
— Kris (@5kl) January 20, 2015
@5kl @chang_max The age throws it off. Might as well be what is the fave team of 45 or older.
— Mylo (@My_Lo) January 20, 2015
@5kl @saltcityhoops @jarommoore @chang_max @JJSportsBeat @DJJazzyJody 71% of those polled are over the age of 45.
— Mylo (@My_Lo) January 20, 2015
@5kl @saltcityhoops @jarommoore @chang_max @JJSportsBeat @DJJazzyJody If I were looking for future growth I'd look at those 18-35.
— Mylo (@My_Lo) January 20, 2015
@5kl Just by looking at the data if I'm the RSL I would say, "Most of our competition is relying upon customers 45 and older."
— Mylo (@My_Lo) January 20, 2015
@5kl I'd agree. I think the Jazz have fallen in terms of the 18-30 market.
— Mylo (@My_Lo) January 20, 2015
@5kl It's time to re-brand and most likely find a way to update the arena (and not just the video boards).
— Mylo (@My_Lo) January 20, 2015
@5kl If I were the Millers I'd find a way to get my hand in the Gateway Mall. Let it be your play land for everything Utah Jazz.
— Mylo (@My_Lo) January 20, 2015
@5kl Oh definitely. That had to be another reason why they blew it up and started over with Millsap and Al.
— Mylo (@My_Lo) January 20, 2015
Ways to rejuvenate the Utah Jazz with the fans. 1. Winning Team. Build a team that embody the attitude of the fans.
— Mylo (@My_Lo) January 20, 2015
2. Revamp the arena. Take a look at Banker's Life Fieldhouse in Indianapolis. It is like walking into the history of basketball. Great feel.
— Mylo (@My_Lo) January 20, 2015
3. Make the arena the event. Build around the arena. Gateway Mall needs revitalizing. Make that part of the arena.
— Mylo (@My_Lo) January 20, 2015
4. Rebrand. It's time to ditch the mountain logo. Have a clear message. Right now the branding message is watered down.
— Mylo (@My_Lo) January 20, 2015
4.b. Kill off 44 United. Find a motto that unites your fan base. Look no further than #WeTheNorth. The heart of your branding can energize.
— Mylo (@My_Lo) January 20, 2015
5. Embrace your history. Update the outside of ESA. Have callbacks of the Salt Palace. The Jazz have been in Utah for more than 30 years.
— Mylo (@My_Lo) January 20, 2015
5.b. The only callbacks to your history are your statues and rafters. The Jazz need to tell the story of their past to their new fans.
— Mylo (@My_Lo) January 20, 2015
5.c. There's an entire group of fans growing up who have never seen a Stockton to Malone assist. Tell your story or someone else WON'T.
— Mylo (@My_Lo) January 20, 2015
5.d. Yes I said won't. Because RSL WOULD LOVE THE FANS.
— Mylo (@My_Lo) January 20, 2015
6. Find a better way to engage your 18-30 market with season tickets. Get creative. Design packages that they can split between roommates.
— Mylo (@My_Lo) January 20, 2015
6.b. Have a way you can have a sponsor for season tickets like a kickstarter. Your friends can gift into your fund throughout the year.
— Mylo (@My_Lo) January 20, 2015
6.c. Don't be a scrooge on the lower bowl. If fans show up to your game and no one shows up to the lower bowl allow them to move down.
— Mylo (@My_Lo) January 20, 2015
6.d. This would be so easy. Make a policy that if you don't show up to your seat by the 1st quarter you lose it to an upper bowler.
— Mylo (@My_Lo) January 20, 2015
8. Get some local favorites into ESA. Make it Utah. Have taqueria 27 or Crown Burger in there.
— Mylo (@My_Lo) January 20, 2015
Guess what Utah Jazz. I just made your 2015-2016 marketing plan. You're welcome. But first come up with a motto that doesn't blow.
— Mylo (@My_Lo) January 20, 2015
9. This is personal for me. Attach the Jr. Jazz program to the City of Pocatello's programs. You've attached it to some small 3rd party.
— Mylo (@My_Lo) January 20, 2015
9.b. You're missing out on a huge opportunity to turn a ton of Pocatello, ID youth into Jazz fans.
— Mylo (@My_Lo) January 20, 2015
9.c. You've given the brand to a small group that doesn't have wide appeal. Attach it to Pocatello's rec program. GETCHA SOME FANS.
— Mylo (@My_Lo) January 20, 2015
Bonus Rant:
Here is why United 44 is so terrible.
— Mylo (@My_Lo) January 20, 2015
1. First of all, ESA used to be the Delta Center. WHEN I HEAR UNITED 44 I THINK OF A COMPETING AIRLINE.
— Mylo (@My_Lo) January 20, 2015
1.b It's like the part of me that is true to Utah wants to hate it because it's not Delta.
— Mylo (@My_Lo) January 20, 2015
2. United has no good connotations with Utah. Poll all the Jazz fans you want, United has no meaning to them other than an airline.
— Mylo (@My_Lo) January 20, 2015
3. 44. I had to have someone explain what they were referring to with 44. 44 sections? WHY DO I CARE? WHY DO I CARE?
— Mylo (@My_Lo) January 20, 2015
It's because of 41 home games and 3 preseason home games, but still, I see you MyLo. You Fiya.
@My_Lo and the BULLS (the team we hate) used to play in the United center.
— Amar (@AllThatAmar) January 20, 2015
2.b. 44 has no meaning. No meaning with players. With fans. With the community. Do you think the Raptors had to explain where North was?
— Mylo (@My_Lo) January 20, 2015
2.c If your marketing message needs a powerpoint for explanation you have failed.
— Mylo (@My_Lo) January 20, 2015
3. United 44 has nothing to do w/ the essence of Utah & fans. What is Utah? What is at the heart of their fans? Simon Sinek cries for you.
— Mylo (@My_Lo) January 20, 2015
4. I can't even chant United 44. It's weird sounding. If i chant United 44 I sound like I'm trying to remember my flight number.
— Mylo (@My_Lo) January 20, 2015
5. Things that are uniquely utah: Salt, Moab, Mormons, Beehive, Bees, blue-collar, family oriented, mountainous.
— Mylo (@My_Lo) January 20, 2015
@My_Lo skiing, snow, Zion, crossroads of the west, etc.
— Layton Shumway (@theshums) January 20, 2015
Someone should go to the marketing dept. of the Utah Jazz and make them do a 5 C re-assessment of their branding.
— Mylo (@My_Lo) January 20, 2015
Because right now, the Utah Jazz branding is a dog. It's far removed from the star it used to be in the 90s.
— Mylo (@My_Lo) January 20, 2015
The Utah Jazz need to re-assess their brand and treat it like a brand new product.
— Mylo (@My_Lo) January 20, 2015
The Jazz can't market like they have no equal competition in the valley because they do. Pac-12, Real Salt Lake, and and independent BYU.
— Mylo (@My_Lo) January 20, 2015
The terrible thing is the marketing dept of the Utah Jazz can affect the basketball side of the Utah Jazz.
— Mylo (@My_Lo) January 20, 2015
Free agents will look at Utah and think "Man, those guys barely get noticed. They're not even #1 in their own state."
— Mylo (@My_Lo) January 20, 2015
In addition to building the Jazz's brand they must attack the Idaho Stampede's brand. Start with building the fan base there.
— Mylo (@My_Lo) January 20, 2015
For example, if someone buys season tickets to the Utah Jazz allow them to gift Idaho Stampede season tickets to a friend.
— Mylo (@My_Lo) January 20, 2015
Yes, raise the price of your season tickets a little bit but most people in Utah know someone in Idaho. BUILD THAT FANBASE.
— Mylo (@My_Lo) January 20, 2015
Soon it becomes something bigger than just a tag along item.
— Mylo (@My_Lo) January 20, 2015
My take is that the Jazz will never really 'get' the NBA-DL unless Dennis Lindsey convinces the higher ups that it is worth it. Anyway...
Holy wow ... Just saw my mentions. Thanks to everyone who wants to see a branding change in Utah.
— Mylo (@My_Lo) January 20, 2015
I graduate with MBA in April, Utah Jazz. :)
— Mylo (@My_Lo) January 20, 2015
[[ SPACE RESERVED FOR MYLO MARKETING SCIENCE]]
Anyway; I do feel, as an outsider, that the Jazz do not reach out to me at all. For me I feel like the need to find a unifying concept for fans would be to cherish the history (we Jazz fans are still all living in the past anyway, give us Game 7, Stern!) and focus on the note / music / theme. Make the game fun, market a fun game. Make it Jazz-y again. Jazz, as a music, is the best. It's uptempo, sometimes unpredictable, and it gets you out of your seats. All the players have their part, and everyone makes beautiful music together.
That's how the Utah Jazz used to play. I want to see that on the court. Get the note back, and brand yourself as the "Jazz" again.
How does a 400 person sample size really stack up against the entire marketing department of the 6th largest car dealership of the LHM empire? I don't know. But I do see a lot of empty seats at home games, and know that the main people with money to spent tomorrow are the people who are in their 20's today. Young people can pick and choose what they like. Why should a 22 year old dude pay $60 for a few hours of entertainment (tickets, food for a few games), when he could spend that money on a video game that he can play for hours and hours?
The real challenge isn't just winning back sports fans, but expanding your hold on the people who will become your base in the days to come. The default position of coasting should not continue. Gordon Hayward, as Mychal pointed out on the phone, did more to market himself this off-season than the Jazz ever did in his four seasons with the team. If you are relying on your players to market themselves then that could be indicative of a larger problem, regardless of what your official primary logo is, or if you are making inroads out of state.